The purpose of this policy is to describe and regulate the way Preferred by Nature handles disputes related to Preferred by Nature clients or activities.

Disputes are divided into two broad categories: complaints and appeals. Within the context of this policy, the term grievance is considered to be synonymous with complaint – with grievances to be handled in the same manner as complaints. Preferred by Nature accepts disputes at any time, including those shared with auditors during the audit process.

Appeals are defined as issues raised by Preferred by Nature clients or applicants against Preferred by Nature's certification decisions or non-conformities.

Complaints are defined as any other disputes raised by any individual or organisation. All complaints are kept confidential, unless the complainant authorises Preferred by Nature to share the information.

 

Approved by

Peter Feilberg, Preferred by Nature´s Executive Director
10 October 2018

 

Below is our dispute resolution policy in English and other languages.

If you have a complaint or would like to submit an appeal, please contact your local Preferred by Nature staff contact person. Visit our Contact Us page for phone numbers and addresses of our local offices. Complaints may also be emailed to: dispute@preferredbynature.org